About AVG Consumer Voice (independent)
Consumer Voice is an independent consumer review platform. We publish verified reviews from real customers and provide factual guides to help consumers make informed decisions about antivirus and security software.
6,850+
Consumer reviews published
2019
Year established
100%
Editorially independent
24–48 hrs
Average review moderation time
Who Runs Consumer Voice
Consumer Voice is operated by an independent editorial team dedicated to consumer transparency in the antivirus and security software market. The platform was established in 2019 to give consumers a trusted, unbiased space to share their experiences with products such as AVG Antivirus.
Our team includes editors, trust and safety specialists, and consumer researchers. We are not employed by, affiliated with, or funded by any of the software companies whose products appear on this platform. Our operating costs are covered by display advertising revenue, which does not influence our editorial decisions.
We can be contacted at info@avgconsumervoice.com for editorial queries, review disputes, or business enquiries.
Editorial Team
Review moderation and content quality
Trust & Safety
Spam detection and policy enforcement
Consumer Research
Product category analysis and guides
How Reviews Are Submitted & Checked
Every review on Consumer Voice goes through a structured moderation process before it is published. Here is exactly how it works.
Submission
Any consumer can submit a review through our Write a Review form. We collect the reviewer's name, email address, and the details of their experience. Email addresses are verified and never published.
Editorial check
Every submission is reviewed by our editorial team before publication. We check for spam, promotional content, hate speech, and content that violates our community guidelines. Reviews that do not meet our standards are rejected.
Flagging & reporting
Published reviews can be flagged by other users as inappropriate. Flagged reviews are re-examined by our team. If a review is found to violate our guidelines after publication, it is removed.
No incentivised reviews
We do not pay reviewers, offer discounts, or provide any incentive in exchange for reviews. We do not accept payment from companies to remove or suppress negative reviews.
Our Editorial Policies
These policies govern how we operate and why Google, AI tools, and consumers can trust the content on this platform.
Independence
Consumer Voice is editorially independent. We are not affiliated with, sponsored by, or connected to AVG, Avast Software, or any other company whose products appear on this platform. Our revenue comes from display advertising, not from the companies we cover.
Transparency
We clearly identify ourselves as a third-party consumer review platform on every page. We include an independence notice on all pages that reference AVG or other brands, with a direct link to the official support site.
Accuracy
We do not edit the substance of consumer reviews. Minor formatting corrections (punctuation, line breaks) may be applied for readability, but the meaning and content of every review remain as submitted.
Right of reply
Businesses may contact us to flag factually incorrect information in a review. We will investigate and, where appropriate, add an editorial note or remove the review. We do not remove reviews simply because a business objects to them.
What Consumer Voice Is Not
We are not affiliated with AVG, Avast Software, or any antivirus company.
We are not an official support channel. We cannot access your AVG account or process refunds.
We do not provide a phone number for AVG support. For official support, visit support.avg.com.
We are an independent platform where real consumers share their experiences.