Question 1

How do I cancel my AVG subscription?

Accepted Answer

Log in to your AVG account at my.avg.com, navigate to My Subscriptions, and select the subscription you want to cancel. Click "Turn off auto-renewal" or "Cancel subscription" and follow the on-screen prompts. You will retain access until the end of your current billing period.

Question 2

Can I cancel my AVG subscription and get a refund?

Accepted Answer

Yes — if you are within 30 days of your original purchase date, you are eligible for AVG's 30-day money-back guarantee. Cancel your subscription first, then submit a refund request through AVG's official refund form at support.avg.com. Refunds typically take 5–10 business days to appear.

Question 3

What happens to my protection after I cancel?

Accepted Answer

After cancellation, your AVG software continues to work until the end of your current paid billing period. Once that period ends, the software reverts to the free version (if available) or stops providing premium protection. Your device is not immediately left unprotected.

Question 4

I cancelled but was still charged — what should I do?

Accepted Answer

First, check that auto-renewal was actually turned off in your my.avg.com account. If the charge occurred after a confirmed cancellation, contact AVG billing support through support.avg.com with your cancellation confirmation and the charge details. If AVG does not resolve it, you can dispute the charge with your bank or card provider.

Question 5

How do I get a refund from AVG?

Accepted Answer

AVG offers a 30-day money-back guarantee on most products. To request a refund, visit support.avg.com and use the official refund request form. Include your order number, purchase date, and the email address associated with your account. Refunds are typically processed within 5–10 business days.

Question 6

Why was I charged by AVG?

Accepted Answer

The most common reasons are: a new subscription purchase, an automatic annual renewal of an existing subscription, or an upgrade to a higher-tier plan. Log in to my.avg.com and check My Subscriptions and your purchase history to identify the specific charge.

Question 7

How do I turn off AVG auto-renewal?

Accepted Answer

Sign in to my.avg.com, go to My Subscriptions, and click "Turn off auto-renewal" next to the relevant product. You will keep full access until the end of your current billing period and will not be charged again. We recommend doing this as soon as you decide not to continue.

Question 8

How do I manage my AVG account?

Accepted Answer

Your AVG account is managed at my.avg.com. From there you can view active subscriptions, download your software, update payment methods, change your email address or password, and manage auto-renewal settings.

Question 9

How do I renew my AVG subscription?

Accepted Answer

If auto-renewal is enabled, your subscription renews automatically before the expiry date. To renew manually, log in to my.avg.com, go to My Subscriptions, and click "Renew now". You can also purchase a new licence from avg.com.

Question 10

What is the AVG auto-renewal policy?

Accepted Answer

AVG subscriptions auto-renew annually by default. AVG sends a renewal reminder email before the charge date. You can disable auto-renewal at any time in your my.avg.com account settings without losing access for the remainder of your paid period.

Question 11

Is Consumer Voice affiliated with AVG?

Accepted Answer

No. AVG Consumer Voice is an independently operated consumer information platform. We are not affiliated with, sponsored by, or connected to AVG, Avast Software, or any of their parent companies. Our editorial team operates independently, and our revenue comes from display advertising, not from AVG.

Question 12

How do I write a review on Consumer Voice?

Accepted Answer

Click the "Write Review" button at the top of any page. Fill in your name, email address, the product you are reviewing, and a description of your experience. Your review will be moderated and published within 24–48 working hours. We do not edit the substance of reviews.

Question 13

Are reviews on Consumer Voice verified?

Accepted Answer

All reviews are moderated by our editorial team before publication. We check for spam, promotional content, and content that violates our community guidelines. We verify email addresses and do not publish reviews that appear to be fabricated or incentivised.

AVG Frequently Asked Questions

Cancelling Your AVG Subscription

Refunds and Billing

Account and Subscription Management

About Consumer Voice

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