AVG Refund Guide
By Consumer Voice Editorial Team · Last updated: 16 October 2026
Everything you need to know about the AVG 30-day money-back guarantee — how to claim it, how long it takes, and what to do if your request is refused.
30-day guarantee
On most products bought directly from avg.com
5–10 business days
Typical processing time after approval
Third-party purchases
Refunds via Google Play or App Store only
How to Request an AVG Refund
Follow these steps to submit a refund request through AVG's official support portal.
- 1
Check if you are within the 30-day window
AVG offers a 30-day money-back guarantee on most consumer products purchased directly from avg.com. The 30 days are counted from the original purchase date shown on your order confirmation email.
- 2
Log in to the AVG support portal
Go to support.avg.com and sign in with your AVG account. Navigate to "My Orders" or "Billing" to locate the charge you want refunded.
- 3
Submit a refund request
Open a support ticket and select "Billing" as the category. State clearly that you are requesting a refund under the 30-day money-back guarantee. Include your order number, purchase date, and the amount charged.
- 4
Wait for confirmation
AVG typically processes refund requests within 5 to 10 business days. You will receive an email confirmation once the refund is approved. The credit appears on your original payment method within 3 to 7 additional business days.
- 5
If your refund is refused
If AVG declines your refund request and you believe you are entitled to one, you can escalate by replying to your support ticket and referencing the 30-day guarantee policy. As a last resort, you may contact your bank or card issuer to dispute the charge.
Frequently Asked Questions
Common questions about AVG refunds and the money-back guarantee.